Have any questions? Find answers here.
Got questions about our international brands, authenticity verification, or delivery across Ghana? We've compiled answers to the most common questions from our customers.
How can I verify the authenticity of products?
All our products come with 100% authenticity guarantees. We source directly from authorized retailers and trusted distributors in the UK, Canada, and USA never from third-party sellers or unauthorized sources.
Each item arrives with:
• Original brand tags and labels intact
• Official packaging and bags (where applicable)
• Brand serial numbers and authentication codes(where applicable)
When will I receive my order?
Delivery times depend on whether the item is in stock at our Accra warehouse or needs to be imported:
In-Stock Items (Available in Ghana):
• 2-7 business days
Pre-Order Items (Direct Import):
• UK/Europe brands: 14-18 days
• USA/Canada brands: 18-21 days
• Special requests: 3-4 weeks
What payment methods do you accept?
We offer convenient payment options for Ghanaian customers:
Mobile Money (Most Popular):
• MTN Mobile Money
Bank Transfer:
• Ecobank
Do you offer returns and exchanges?
Yes! We offer 7-day returns for unworn items with original tags and packaging. If the size doesn’t fit, we provide free exchanges within 14 days. For defective items, we offer full refunds or replacements at no extra cost. Contact us via WhatsApp or phone to initiate a return. Return shipping is free for defective items, while customer preference returns may incur a small fee depending on location.